@import"https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&display=swap";.subdomain-error-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#000000b3;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);display:flex;align-items:center;justify-content:center;z-index:10000;animation:fadeIn .3s ease-out}.subdomain-error-card{background:linear-gradient(145deg,#fff,#f8f9fa);border-radius:16px;padding:2.5rem;max-width:480px;width:90%;box-shadow:0 25px 50px -12px #00000040,0 0 0 1px #ffffff1a;text-align:center;position:relative;animation:slideUp .4s cubic-bezier(.34,1.56,.64,1)}.subdomain-error-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,#ef4444,#dc2626,#b91c1c);border-radius:16px 16px 0 0}.error-icon{margin-bottom:1.5rem}.error-icon svg{animation:pulse 2s infinite}.error-title{font-size:1.75rem;font-weight:700;color:#1f2937;margin-bottom:1rem;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}.error-message{font-size:1.1rem;color:#4b5563;margin-bottom:1.5rem;line-height:1.6}.error-message strong{color:#ef4444;font-weight:600}.error-details{text-align:left;background:#f9fafb;border:1px solid #e5e7eb;border-radius:8px;padding:1.25rem;margin-bottom:2rem}.error-details p{margin:0 0 .75rem;font-weight:600;color:#374151}.error-details ul{margin:0;padding-left:1.25rem}.error-details ul li{color:#6b7280;margin-bottom:.5rem;font-size:.95rem}.error-details ul li:last-child{margin-bottom:0}.error-actions{display:flex;gap:1rem;justify-content:center}.error-actions button{padding:.75rem 1.5rem;border-radius:8px;font-weight:600;font-size:.95rem;cursor:pointer;transition:all .2s ease;border:none;min-width:100px}.error-actions button:hover{transform:translateY(-1px);box-shadow:0 4px 12px #00000026}.error-actions button:active{transform:translateY(0)}.btn-retry{background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff}.btn-retry:hover{background:linear-gradient(135deg,#2563eb,#1d4ed8)}.btn-close{background:#f3f4f6;color:#374151;border:1px solid #d1d5db}.btn-close:hover{background:#e5e7eb;border-color:#9ca3af}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(30px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.7}}@media (max-width: 640px){.subdomain-error-card{padding:2rem;margin:1rem}.error-title{font-size:1.5rem}.error-actions{flex-direction:column}.error-actions button{width:100%}}.notification-panel{width:400px;max-height:600px;border-radius:8px;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}.notification-header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid #e0e0e0}.notification-header h2{margin:0;font-size:18px;font-weight:600;color:#172b4d}.notification-header .header-controls{display:flex;align-items:center;gap:12px}.notification-header .toggle-container{display:flex;align-items:center;gap:8px;font-size:14px;color:#6b778c;cursor:pointer}.notification-header .toggle-container input[type=checkbox]{display:none}.notification-header .toggle-container .toggle-slider{width:36px;height:20px;background:#dfe1e6;border-radius:10px;position:relative;transition:background .2s ease}.notification-header .toggle-container .toggle-slider:after{content:"";position:absolute;width:16px;height:16px;background:#fff;border-radius:50%;left:2px;top:2px;transition:transform .2s ease}.notification-header .toggle-container input:checked+.toggle-slider{background:#003c6c}.notification-header .toggle-container input:checked+.toggle-slider:after{transform:translate(16px)}.notification-header .icon-button{background:none;border:none;cursor:pointer;padding:4px;color:#6b778c;border-radius:4px;transition:background-color .2s ease}.notification-header .icon-button:hover{background:#f4f5f7}.notification-tabs{display:flex;background:#f4f5f7;padding:0 20px}.notification-tabs .tab{background:none;border:none;cursor:pointer;padding:12px 0;margin-right:24px;font-size:14px;font-weight:500;color:#6b778c;border-bottom:2px solid transparent;transition:all .2s ease}.notification-tabs .tab.active{color:#003c6c;border-bottom-color:#003c6c}.notification-tabs .tab:hover:not(.active){color:#172b4d}.notification-section{padding:16px 20px}.notification-section h3{margin:0 0 16px;font-size:12px;font-weight:600;color:#6b778c;text-transform:uppercase;letter-spacing:.5px}.notification-list .notification-item{display:flex;align-items:flex-start;gap:12px;padding:12px 0;border-bottom:1px solid #f4f5f7;position:relative;cursor:pointer;transition:all .2s ease}.notification-list .notification-item:hover{background:#f8f9fa;margin:0 -20px;padding-left:20px;padding-right:20px;border-radius:4px}.notification-list .notification-item:last-child{border-bottom:none}.notification-list .notification-item .notification-avatar{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;color:#fff;flex-shrink:0}.notification-list .notification-item .notification-content{flex:1;min-width:0}.notification-list .notification-item .notification-content .notification-text{font-size:14px;color:#172b4d;margin-bottom:4px;line-height:1.4}.notification-list .notification-item .notification-content .notification-text strong{font-weight:600}.notification-list .notification-item .notification-content .notification-text .time{color:#6b778c;font-weight:400}.notification-list .notification-item .notification-content .notification-details{display:flex;align-items:center;gap:6px;margin-bottom:4px}.notification-list .notification-item .notification-content .notification-details .status-icon{font-size:14px}.notification-list .notification-item .notification-content .notification-details .issue-title{font-size:13px;color:#172b4d;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.notification-list .notification-item .notification-content .notification-meta{display:flex;align-items:center;gap:6px;font-size:12px;color:#6b778c}.notification-list .notification-item .notification-content .notification-meta .issue-code{color:#003c6c;font-weight:500}.notification-list .notification-item .notification-content .notification-meta .separator{color:#dfe1e6}.notification-list .notification-item .notification-content .notification-meta .issue-status{color:#6b778c}.notification-list .notification-item .unread-indicator{width:8px;height:8px;background:#003c6c;border-radius:50%;position:absolute;right:12px;top:20px}.drop_wrapper{position:fixed;top:20px;right:20px}.drop_wrapper .notification-badge{position:relative;cursor:pointer;color:#6b778c;transition:color .2s ease}.drop_wrapper .notification-badge:hover{color:#172b4d}.drop_wrapper .notification-badge .badge-count{position:absolute;top:-6px;right:-6px;background:#f44336;color:#fff;font-size:12px;font-weight:600;padding:2px 6px;border-radius:10px;min-width:18px;height:18px;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 4px #0003}@media (max-width: 1000px){.drop_wrapper{position:fixed;top:20px}}@media (max-width: 480px){.notification-panel{width:100%;max-width:400px}.notification-header{padding:12px 16px}.notification-header .header-controls{gap:8px}.notification-header .header-controls .toggle-container span{display:none}.notification-tabs{padding:0 16px}.notification-section{padding:12px 16px}.notification-item:hover{margin:0 -16px;padding-left:16px;padding-right:16px}}/*!
* Quill Editor v1.3.7
* https://quilljs.com/
* Copyright (c) 2014, Jason Chen
* Copyright (c) 2013, salesforce.com
*/.ql-container{box-sizing:border-box;font-family:Helvetica,Arial,sans-serif;font-size:13px;height:100%;margin:0;position:relative}.ql-container.ql-disabled .ql-tooltip{visibility:hidden}.ql-container.ql-disabled .ql-editor ul[data-checked]>li:before{pointer-events:none}.ql-clipboard{left:-100000px;height:1px;overflow-y:hidden;position:absolute;top:50%}.ql-clipboard p{margin:0;padding:0}.ql-editor{box-sizing:border-box;line-height:1.42;height:100%;outline:none;overflow-y:auto;padding:12px 15px;tab-size:4;-moz-tab-size:4;text-align:left;white-space:pre-wrap;word-wrap:break-word}.ql-editor>*{cursor:text}.ql-editor p,.ql-editor ol,.ql-editor ul,.ql-editor pre,.ql-editor blockquote,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{margin:0;padding:0;counter-reset:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}.ql-editor ol,.ql-editor ul{padding-left:1.5em}.ql-editor ol>li,.ql-editor ul>li{list-style-type:none}.ql-editor ul>li:before{content:"•"}.ql-editor ul[data-checked=true],.ql-editor ul[data-checked=false]{pointer-events:none}.ql-editor ul[data-checked=true]>li *,.ql-editor ul[data-checked=false]>li *{pointer-events:all}.ql-editor ul[data-checked=true]>li:before,.ql-editor ul[data-checked=false]>li:before{color:#777;cursor:pointer;pointer-events:all}.ql-editor ul[data-checked=true]>li:before{content:"☑"}.ql-editor ul[data-checked=false]>li:before{content:"☐"}.ql-editor li:before{display:inline-block;white-space:nowrap;width:1.2em}.ql-editor li:not(.ql-direction-rtl):before{margin-left:-1.5em;margin-right:.3em;text-align:right}.ql-editor li.ql-direction-rtl:before{margin-left:.3em;margin-right:-1.5em}.ql-editor ol li:not(.ql-direction-rtl),.ql-editor ul li:not(.ql-direction-rtl){padding-left:1.5em}.ql-editor ol li.ql-direction-rtl,.ql-editor ul li.ql-direction-rtl{padding-right:1.5em}.ql-editor ol li{counter-reset:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9;counter-increment:list-0}.ql-editor ol li:before{content:counter(list-0,decimal) ". "}.ql-editor ol li.ql-indent-1{counter-increment:list-1}.ql-editor ol li.ql-indent-1:before{content:counter(list-1,lower-alpha) ". "}.ql-editor ol li.ql-indent-1{counter-reset:list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}.ql-editor ol li.ql-indent-2{counter-increment:list-2}.ql-editor ol li.ql-indent-2:before{content:counter(list-2,lower-roman) ". "}.ql-editor ol li.ql-indent-2{counter-reset:list-3 list-4 list-5 list-6 list-7 list-8 list-9}.ql-editor ol li.ql-indent-3{counter-increment:list-3}.ql-editor ol li.ql-indent-3:before{content:counter(list-3,decimal) ". "}.ql-editor ol li.ql-indent-3{counter-reset:list-4 list-5 list-6 list-7 list-8 list-9}.ql-editor ol li.ql-indent-4{counter-increment:list-4}.ql-editor ol li.ql-indent-4:before{content:counter(list-4,lower-alpha) ". "}.ql-editor ol li.ql-indent-4{counter-reset:list-5 list-6 list-7 list-8 list-9}.ql-editor ol li.ql-indent-5{counter-increment:list-5}.ql-editor ol li.ql-indent-5:before{content:counter(list-5,lower-roman) ". "}.ql-editor ol li.ql-indent-5{counter-reset:list-6 list-7 list-8 list-9}.ql-editor ol li.ql-indent-6{counter-increment:list-6}.ql-editor ol li.ql-indent-6:before{content:counter(list-6,decimal) ". "}.ql-editor ol li.ql-indent-6{counter-reset:list-7 list-8 list-9}.ql-editor ol li.ql-indent-7{counter-increment:list-7}.ql-editor ol li.ql-indent-7:before{content:counter(list-7,lower-alpha) ". "}.ql-editor ol li.ql-indent-7{counter-reset:list-8 list-9}.ql-editor ol li.ql-indent-8{counter-increment:list-8}.ql-editor ol li.ql-indent-8:before{content:counter(list-8,lower-roman) ". "}.ql-editor ol li.ql-indent-8{counter-reset:list-9}.ql-editor ol li.ql-indent-9{counter-increment:list-9}.ql-editor ol li.ql-indent-9:before{content:counter(list-9,decimal) ". "}.ql-editor .ql-indent-1:not(.ql-direction-rtl){padding-left:3em}.ql-editor li.ql-indent-1:not(.ql-direction-rtl){padding-left:4.5em}.ql-editor .ql-indent-1.ql-direction-rtl.ql-align-right{padding-right:3em}.ql-editor li.ql-indent-1.ql-direction-rtl.ql-align-right{padding-right:4.5em}.ql-editor .ql-indent-2:not(.ql-direction-rtl){padding-left:6em}.ql-editor li.ql-indent-2:not(.ql-direction-rtl){padding-left:7.5em}.ql-editor .ql-indent-2.ql-direction-rtl.ql-align-right{padding-right:6em}.ql-editor li.ql-indent-2.ql-direction-rtl.ql-align-right{padding-right:7.5em}.ql-editor .ql-indent-3:not(.ql-direction-rtl){padding-left:9em}.ql-editor li.ql-indent-3:not(.ql-direction-rtl){padding-left:10.5em}.ql-editor .ql-indent-3.ql-direction-rtl.ql-align-right{padding-right:9em}.ql-editor li.ql-indent-3.ql-direction-rtl.ql-align-right{padding-right:10.5em}.ql-editor .ql-indent-4:not(.ql-direction-rtl){padding-left:12em}.ql-editor li.ql-indent-4:not(.ql-direction-rtl){padding-left:13.5em}.ql-editor .ql-indent-4.ql-direction-rtl.ql-align-right{padding-right:12em}.ql-editor li.ql-indent-4.ql-direction-rtl.ql-align-right{padding-right:13.5em}.ql-editor .ql-indent-5:not(.ql-direction-rtl){padding-left:15em}.ql-editor li.ql-indent-5:not(.ql-direction-rtl){padding-left:16.5em}.ql-editor .ql-indent-5.ql-direction-rtl.ql-align-right{padding-right:15em}.ql-editor li.ql-indent-5.ql-direction-rtl.ql-align-right{padding-right:16.5em}.ql-editor .ql-indent-6:not(.ql-direction-rtl){padding-left:18em}.ql-editor li.ql-indent-6:not(.ql-direction-rtl){padding-left:19.5em}.ql-editor .ql-indent-6.ql-direction-rtl.ql-align-right{padding-right:18em}.ql-editor li.ql-indent-6.ql-direction-rtl.ql-align-right{padding-right:19.5em}.ql-editor .ql-indent-7:not(.ql-direction-rtl){padding-left:21em}.ql-editor li.ql-indent-7:not(.ql-direction-rtl){padding-left:22.5em}.ql-editor .ql-indent-7.ql-direction-rtl.ql-align-right{padding-right:21em}.ql-editor li.ql-indent-7.ql-direction-rtl.ql-align-right{padding-right:22.5em}.ql-editor .ql-indent-8:not(.ql-direction-rtl){padding-left:24em}.ql-editor li.ql-indent-8:not(.ql-direction-rtl){padding-left:25.5em}.ql-editor .ql-indent-8.ql-direction-rtl.ql-align-right{padding-right:24em}.ql-editor li.ql-indent-8.ql-direction-rtl.ql-align-right{padding-right:25.5em}.ql-editor .ql-indent-9:not(.ql-direction-rtl){padding-left:27em}.ql-editor li.ql-indent-9:not(.ql-direction-rtl){padding-left:28.5em}.ql-editor .ql-indent-9.ql-direction-rtl.ql-align-right{padding-right:27em}.ql-editor li.ql-indent-9.ql-direction-rtl.ql-align-right{padding-right:28.5em}.ql-editor .ql-video{display:block;max-width:100%}.ql-editor .ql-video.ql-align-center{margin:0 auto}.ql-editor .ql-video.ql-align-right{margin:0 0 0 auto}.ql-editor .ql-bg-black{background-color:#000}.ql-editor .ql-bg-red{background-color:#e60000}.ql-editor .ql-bg-orange{background-color:#f90}.ql-editor .ql-bg-yellow{background-color:#ff0}.ql-editor .ql-bg-green{background-color:#008a00}.ql-editor .ql-bg-blue{background-color:#06c}.ql-editor .ql-bg-purple{background-color:#93f}.ql-editor .ql-color-white{color:#fff}.ql-editor .ql-color-red{color:#e60000}.ql-editor .ql-color-orange{color:#f90}.ql-editor .ql-color-yellow{color:#ff0}.ql-editor .ql-color-green{color:#008a00}.ql-editor .ql-color-blue{color:#06c}.ql-editor .ql-color-purple{color:#93f}.ql-editor .ql-font-serif{font-family:Georgia,Times New Roman,serif}.ql-editor .ql-font-monospace{font-family:Monaco,Courier New,monospace}.ql-editor .ql-size-small{font-size:.75em}.ql-editor .ql-size-large{font-size:1.5em}.ql-editor .ql-size-huge{font-size:2.5em}.ql-editor .ql-direction-rtl{direction:rtl;text-align:inherit}.ql-editor .ql-align-center{text-align:center}.ql-editor .ql-align-justify{text-align:justify}.ql-editor .ql-align-right{text-align:right}.ql-editor.ql-blank:before{color:#0009;content:attr(data-placeholder);font-style:italic;left:15px;pointer-events:none;position:absolute;right:15px}.ql-snow.ql-toolbar:after,.ql-snow .ql-toolbar:after{clear:both;content:"";display:table}.ql-snow.ql-toolbar button,.ql-snow .ql-toolbar button{background:none;border:none;cursor:pointer;display:inline-block;float:left;height:24px;padding:3px 5px;width:28px}.ql-snow.ql-toolbar button svg,.ql-snow .ql-toolbar button svg{float:left;height:100%}.ql-snow.ql-toolbar button:active:hover,.ql-snow .ql-toolbar button:active:hover{outline:none}.ql-snow.ql-toolbar input.ql-image[type=file],.ql-snow .ql-toolbar input.ql-image[type=file]{display:none}.ql-snow.ql-toolbar button:hover,.ql-snow .ql-toolbar button:hover,.ql-snow.ql-toolbar button:focus,.ql-snow .ql-toolbar button:focus,.ql-snow.ql-toolbar button.ql-active,.ql-snow .ql-toolbar button.ql-active,.ql-snow.ql-toolbar .ql-picker-label:hover,.ql-snow .ql-toolbar .ql-picker-label:hover,.ql-snow.ql-toolbar .ql-picker-label.ql-active,.ql-snow .ql-toolbar .ql-picker-label.ql-active,.ql-snow.ql-toolbar .ql-picker-item:hover,.ql-snow .ql-toolbar .ql-picker-item:hover,.ql-snow.ql-toolbar .ql-picker-item.ql-selected,.ql-snow .ql-toolbar .ql-picker-item.ql-selected{color:#06c}.ql-snow.ql-toolbar button:hover .ql-fill,.ql-snow .ql-toolbar button:hover .ql-fill,.ql-snow.ql-toolbar button:focus .ql-fill,.ql-snow .ql-toolbar button:focus .ql-fill,.ql-snow.ql-toolbar button.ql-active .ql-fill,.ql-snow .ql-toolbar button.ql-active .ql-fill,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-fill,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-fill,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-fill,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-fill,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-fill,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-fill,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-fill,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-fill,.ql-snow.ql-toolbar button:hover .ql-stroke.ql-fill,.ql-snow .ql-toolbar button:hover .ql-stroke.ql-fill,.ql-snow.ql-toolbar button:focus .ql-stroke.ql-fill,.ql-snow .ql-toolbar button:focus .ql-stroke.ql-fill,.ql-snow.ql-toolbar button.ql-active .ql-stroke.ql-fill,.ql-snow .ql-toolbar button.ql-active .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-stroke.ql-fill{fill:#06c}.ql-snow.ql-toolbar button:hover .ql-stroke,.ql-snow .ql-toolbar button:hover .ql-stroke,.ql-snow.ql-toolbar button:focus .ql-stroke,.ql-snow .ql-toolbar button:focus .ql-stroke,.ql-snow.ql-toolbar button.ql-active .ql-stroke,.ql-snow .ql-toolbar button.ql-active .ql-stroke,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-stroke,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-stroke,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-stroke,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-stroke,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-stroke,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-stroke,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-stroke,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-stroke,.ql-snow.ql-toolbar button:hover .ql-stroke-miter,.ql-snow .ql-toolbar button:hover .ql-stroke-miter,.ql-snow.ql-toolbar button:focus .ql-stroke-miter,.ql-snow .ql-toolbar button:focus .ql-stroke-miter,.ql-snow.ql-toolbar button.ql-active .ql-stroke-miter,.ql-snow .ql-toolbar button.ql-active .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-stroke-miter{stroke:#06c}@media (pointer: coarse){.ql-snow.ql-toolbar button:hover:not(.ql-active),.ql-snow .ql-toolbar button:hover:not(.ql-active){color:#444}.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-fill,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-fill,.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-stroke.ql-fill,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-stroke.ql-fill{fill:#444}.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-stroke,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-stroke,.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-stroke-miter,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-stroke-miter{stroke:#444}}.ql-snow,.ql-snow *{box-sizing:border-box}.ql-snow .ql-hidden{display:none}.ql-snow .ql-out-bottom,.ql-snow .ql-out-top{visibility:hidden}.ql-snow .ql-tooltip{position:absolute;transform:translateY(10px)}.ql-snow .ql-tooltip a{cursor:pointer;text-decoration:none}.ql-snow .ql-tooltip.ql-flip{transform:translateY(-10px)}.ql-snow .ql-formats{display:inline-block;vertical-align:middle}.ql-snow .ql-formats:after{clear:both;content:"";display:table}.ql-snow .ql-stroke{fill:none;stroke:#444;stroke-linecap:round;stroke-linejoin:round;stroke-width:2}.ql-snow .ql-stroke-miter{fill:none;stroke:#444;stroke-miterlimit:10;stroke-width:2}.ql-snow .ql-fill,.ql-snow .ql-stroke.ql-fill{fill:#444}.ql-snow .ql-empty{fill:none}.ql-snow .ql-even{fill-rule:evenodd}.ql-snow .ql-thin,.ql-snow .ql-stroke.ql-thin{stroke-width:1}.ql-snow .ql-transparent{opacity:.4}.ql-snow .ql-direction svg:last-child{display:none}.ql-snow .ql-direction.ql-active svg:last-child{display:inline}.ql-snow .ql-direction.ql-active svg:first-child{display:none}.ql-snow .ql-editor h1{font-size:2em}.ql-snow .ql-editor h2{font-size:1.5em}.ql-snow .ql-editor h3{font-size:1.17em}.ql-snow .ql-editor h4{font-size:1em}.ql-snow .ql-editor h5{font-size:.83em}.ql-snow .ql-editor h6{font-size:.67em}.ql-snow .ql-editor a{text-decoration:underline}.ql-snow .ql-editor blockquote{border-left:4px solid #ccc;margin-bottom:5px;margin-top:5px;padding-left:16px}.ql-snow .ql-editor code,.ql-snow .ql-editor pre{background-color:#f0f0f0;border-radius:3px}.ql-snow .ql-editor pre{white-space:pre-wrap;margin-bottom:5px;margin-top:5px;padding:5px 10px}.ql-snow .ql-editor code{font-size:85%;padding:2px 4px}.ql-snow .ql-editor pre.ql-syntax{background-color:#23241f;color:#f8f8f2;overflow:visible}.ql-snow .ql-editor img{max-width:100%}.ql-snow .ql-picker{color:#444;display:inline-block;float:left;font-size:14px;font-weight:500;height:24px;position:relative;vertical-align:middle}.ql-snow .ql-picker-label{cursor:pointer;display:inline-block;height:100%;padding-left:8px;padding-right:2px;position:relative;width:100%}.ql-snow .ql-picker-label:before{display:inline-block;line-height:22px}.ql-snow .ql-picker-options{background-color:#fff;display:none;min-width:100%;padding:4px 8px;position:absolute;white-space:nowrap}.ql-snow .ql-picker-options .ql-picker-item{cursor:pointer;display:block;padding-bottom:5px;padding-top:5px}.ql-snow .ql-picker.ql-expanded .ql-picker-label{color:#ccc;z-index:2}.ql-snow .ql-picker.ql-expanded .ql-picker-label .ql-fill{fill:#ccc}.ql-snow .ql-picker.ql-expanded .ql-picker-label .ql-stroke{stroke:#ccc}.ql-snow .ql-picker.ql-expanded .ql-picker-options{display:block;margin-top:-1px;top:100%;z-index:1}.ql-snow .ql-color-picker,.ql-snow .ql-icon-picker{width:28px}.ql-snow .ql-color-picker .ql-picker-label,.ql-snow .ql-icon-picker .ql-picker-label{padding:2px 4px}.ql-snow .ql-color-picker .ql-picker-label svg,.ql-snow .ql-icon-picker .ql-picker-label svg{right:4px}.ql-snow .ql-icon-picker .ql-picker-options{padding:4px 0}.ql-snow .ql-icon-picker .ql-picker-item{height:24px;width:24px;padding:2px 4px}.ql-snow .ql-color-picker .ql-picker-options{padding:3px 5px;width:152px}.ql-snow .ql-color-picker .ql-picker-item{border:1px solid transparent;float:left;height:16px;margin:2px;padding:0;width:16px}.ql-snow .ql-picker:not(.ql-color-picker):not(.ql-icon-picker) svg{position:absolute;margin-top:-9px;right:0;top:50%;width:18px}.ql-snow .ql-picker.ql-header .ql-picker-label[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-font .ql-picker-label[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-size .ql-picker-label[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-font .ql-picker-item[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-label]:not([data-label=""]):before{content:attr(data-label)}.ql-snow .ql-picker.ql-header{width:98px}.ql-snow .ql-picker.ql-header .ql-picker-label:before,.ql-snow .ql-picker.ql-header .ql-picker-item:before{content:"Normal"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="1"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="1"]:before{content:"Heading 1"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="2"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="2"]:before{content:"Heading 2"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="3"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="3"]:before{content:"Heading 3"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="4"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="4"]:before{content:"Heading 4"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="5"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="5"]:before{content:"Heading 5"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="6"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="6"]:before{content:"Heading 6"}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="1"]:before{font-size:2em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="2"]:before{font-size:1.5em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="3"]:before{font-size:1.17em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="4"]:before{font-size:1em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="5"]:before{font-size:.83em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="6"]:before{font-size:.67em}.ql-snow .ql-picker.ql-font{width:108px}.ql-snow .ql-picker.ql-font .ql-picker-label:before,.ql-snow .ql-picker.ql-font .ql-picker-item:before{content:"Sans Serif"}.ql-snow .ql-picker.ql-font .ql-picker-label[data-value=serif]:before,.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=serif]:before{content:"Serif"}.ql-snow .ql-picker.ql-font .ql-picker-label[data-value=monospace]:before,.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=monospace]:before{content:"Monospace"}.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=serif]:before{font-family:Georgia,Times New Roman,serif}.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=monospace]:before{font-family:Monaco,Courier New,monospace}.ql-snow .ql-picker.ql-size{width:98px}.ql-snow .ql-picker.ql-size .ql-picker-label:before,.ql-snow .ql-picker.ql-size .ql-picker-item:before{content:"Normal"}.ql-snow .ql-picker.ql-size .ql-picker-label[data-value=small]:before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=small]:before{content:"Small"}.ql-snow .ql-picker.ql-size .ql-picker-label[data-value=large]:before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=large]:before{content:"Large"}.ql-snow .ql-picker.ql-size .ql-picker-label[data-value=huge]:before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=huge]:before{content:"Huge"}.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=small]:before{font-size:10px}.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=large]:before{font-size:18px}.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=huge]:before{font-size:32px}.ql-snow .ql-color-picker.ql-background .ql-picker-item{background-color:#fff}.ql-snow .ql-color-picker.ql-color .ql-picker-item{background-color:#000}.ql-toolbar.ql-snow{border:1px solid #ccc;box-sizing:border-box;font-family:Helvetica Neue,Helvetica,Arial,sans-serif;padding:8px}.ql-toolbar.ql-snow .ql-formats{margin-right:15px}.ql-toolbar.ql-snow .ql-picker-label{border:1px solid transparent}.ql-toolbar.ql-snow .ql-picker-options{border:1px solid transparent;box-shadow:#0003 0 2px 8px}.ql-toolbar.ql-snow .ql-picker.ql-expanded .ql-picker-label,.ql-toolbar.ql-snow .ql-picker.ql-expanded .ql-picker-options{border-color:#ccc}.ql-toolbar.ql-snow .ql-color-picker .ql-picker-item.ql-selected,.ql-toolbar.ql-snow .ql-color-picker .ql-picker-item:hover{border-color:#000}.ql-toolbar.ql-snow+.ql-container.ql-snow{border-top:0px}.ql-snow .ql-tooltip{background-color:#fff;border:1px solid #ccc;box-shadow:0 0 5px #ddd;color:#444;padding:5px 12px;white-space:nowrap}.ql-snow .ql-tooltip:before{content:"Visit URL:";line-height:26px;margin-right:8px}.ql-snow .ql-tooltip input[type=text]{display:none;border:1px solid #ccc;font-size:13px;height:26px;margin:0;padding:3px 5px;width:170px}.ql-snow .ql-tooltip a.ql-preview{display:inline-block;max-width:200px;overflow-x:hidden;text-overflow:ellipsis;vertical-align:top}.ql-snow .ql-tooltip a.ql-action:after{border-right:1px solid #ccc;content:"Edit";margin-left:16px;padding-right:8px}.ql-snow .ql-tooltip a.ql-remove:before{content:"Remove";margin-left:8px}.ql-snow .ql-tooltip a{line-height:26px}.ql-snow .ql-tooltip.ql-editing a.ql-preview,.ql-snow .ql-tooltip.ql-editing a.ql-remove{display:none}.ql-snow .ql-tooltip.ql-editing input[type=text]{display:inline-block}.ql-snow .ql-tooltip.ql-editing a.ql-action:after{border-right:0px;content:"Save";padding-right:0}.ql-snow .ql-tooltip[data-mode=link]:before{content:"Enter link:"}.ql-snow .ql-tooltip[data-mode=formula]:before{content:"Enter formula:"}.ql-snow .ql-tooltip[data-mode=video]:before{content:"Enter video:"}.ql-snow a{color:#06c}.ql-container.ql-snow{border:1px solid #ccc}.help-desk{position:fixed;bottom:50px;right:10px;z-index:1000}.help-desk__button{display:flex;align-items:center;gap:8px;background:#003c6c;color:#fff;border:none;border-radius:24px;padding:12px 20px;font-size:14px;font-weight:500;cursor:pointer;box-shadow:0 3px 6px #00000029,0 3px 6px #0000003b;transition:all .2s ease;white-space:nowrap}.help-desk__button:hover{background:#fff!important;transform:translateY(-1px);box-shadow:0 4px 8px #0003,0 6px 20px #00000026}.help-desk__button:active{transform:translateY(0)}.help-desk__button svg{flex-shrink:0}.help-desk__panel{position:absolute;bottom:60px;right:0;width:380px;max-width:calc(100vw - 40px);background:#fff;border-radius:8px;box-shadow:0 3px 6px #00000029,0 3px 6px #0000003b;border:1px solid #e0e0e0;overflow:hidden;animation:slideUp .3s ease-out}.help-desk__header{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid #e0e0e0;background:#f8f9fa}.help-desk__header h3{margin:0;font-size:16px;font-weight:600;color:#202124}.help-desk__close{background:none;border:none;font-size:24px;color:#5f6368;cursor:pointer;padding:0;width:24px;height:24px;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:all .2s ease}.help-desk__close:hover{background:#0000001a;color:#202124}.help-desk__content{padding:20px;overflow-y:auto}.help-desk__welcome{margin:0 0 16px;font-size:14px;line-height:1.5;color:#5f6368}.help-desk__subtitle{margin:0 0 20px;font-size:15px;font-weight:600;color:#202124}.help-desk__item{margin-bottom:12px}.help-desk__item:last-child{margin-bottom:0}.help-desk__item-button{width:100%;display:flex;align-items:flex-start;gap:12px;padding:12px;background:none;border:1px solid #e0e0e0;border-radius:8px;cursor:pointer;transition:all .2s ease;text-align:left}.help-desk__item-button:hover{background:#f8f9fa;border-color:#003c6c}.help-desk__item-icon{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin-top:2px}.help-desk__item-icon--play{background:#e3f2fd;color:#003c6c}.help-desk__item-icon--ticket{background:#f3e5f5;color:#9c27b0}.help-desk__item-icon--clock{background:#fff3e0;color:#ff9800}.help-desk__item-icon--email{background:#fce4ec;color:#e91e63}.help-desk__item-icon--chat{background:#e8f5e8;color:#34a853}.help-desk__item-icon--guide{background:#fff8e1;color:#ffc107}.help-desk__item-content{flex:1;min-width:0}.help-desk__item-title{display:block;font-size:14px;font-weight:600;color:#202124;margin-bottom:4px}.help-desk__item-desc{display:block;font-size:13px;line-height:1.4;color:#5f6368}.help-desk__item-expanded{padding:12px;border-left:3px solid #003C6C;background:#f8f9fa;margin-top:8px;border-radius:0 8px 8px 0;animation:fadeIn .2s ease-in}.help-desk__action-button{border:none;border-radius:6px;padding:10px 16px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease}.help-desk__action-button--primary{background:#003c6c;color:#fff}.help-desk__action-button--primary:hover{background:#fff}.help-desk__action-button--success{background:#34a853;color:#fff}.help-desk__action-button--success:hover{background:#2d8f47}@media (max-width: 768px){.help-desk{bottom:16px;right:16px}.help-desk__panel{width:calc(100vw - 32px);bottom:50px;right:-16px}.help-desk__button{padding:10px 16px;font-size:13px}.help-desk__content{padding:16px}}@media (max-width: 480px){.help-desk__button{padding:12px;border-radius:50%;width:48px;height:48px}.help-desk__button span{display:none}.help-desk__button svg{margin:0}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0;max-height:0}to{opacity:1;max-height:100px}}.help-desk__content::-webkit-scrollbar{width:6px}.help-desk__content::-webkit-scrollbar-track{background:#f1f1f1;border-radius:3px}.help-desk__content::-webkit-scrollbar-thumb{background:#c1c1c1;border-radius:3px}.help-desk__content::-webkit-scrollbar-thumb:hover{background:#a8a8a8}.help-desk__button:focus,.help-desk__item-button:focus,.help-desk__action-button:focus,.help-desk__close:focus{outline:2px solid #003C6C;outline-offset:2px}@media print{.help-desk{display:none}}:root{--sd-primary: #1565C0;--sd-primary-dark: #0D47A1;--sd-primary-light: #E3F2FD;--sd-accent: #2196F3;--sd-success: #2E7D32;--sd-warning: #E65100;--sd-danger: #C62828;--sd-surface: #ffffff;--sd-surface-alt: #F8FAFC;--sd-border: #E0E7EF;--sd-text-primary: #1A2332;--sd-text-secondary: #5A6A7A;--sd-text-muted: #8A9BAB;--sd-shadow: 0 4px 24px rgba(21, 101, 192, .12);--sd-font: "Plus Jakarta Sans", -apple-system, sans-serif}.sd-root{font-family:var(--sd-font)}.sd-trigger-btn{font-family:var(--sd-font)!important;border-radius:20px!important;text-transform:none!important;font-weight:600!important;font-size:13px!important;padding:8px 18px;display:inline-flex;align-items:center;gap:6px;background:#003c6c!important;box-shadow:0 4px 14px #1565c059!important;transition:all .2s ease}.sd-trigger-btn:hover{background:#fff!important;color:#003c6c!important;border:1px solid #003C6C!important;box-shadow:0 6px 20px #1565c073;transform:translateY(-1px)}.sd-drawer{height:100%;display:flex;flex-direction:column;font-family:var(--sd-font);background:var(--sd-surface)}.sd-drawer__header{display:flex;align-items:center;justify-content:space-between;padding:18px 20px 16px;border-bottom:1px solid var(--sd-border);background:#fff;color:#666}.sd-drawer__header-title{display:flex;align-items:center;gap:10px}.sd-drawer__header-title h3{font-size:15px;font-weight:700;letter-spacing:-.2px}.sd-drawer__header-icon{width:32px;height:32px;border-radius:8px;background:#fff3;display:flex;align-items:center;justify-content:center}.sd-drawer__close{color:#ffffffd9!important;transition:all .15s ease!important}.sd-drawer__close:hover{color:#fff!important;background:#ffffff26!important}.sd-drawer__content{flex:1;overflow-y:auto;padding:20px}.sd-drawer__content::-webkit-scrollbar{width:4px}.sd-drawer__content::-webkit-scrollbar-track{background:transparent}.sd-drawer__content::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.sd-drawer__welcome-banner{display:flex;gap:12px;align-items:flex-start;background:linear-gradient(135deg,#ebf4ff,#f0f7ff);border:1px solid #BBDEFB;border-radius:12px;padding:14px 16px;margin-bottom:20px}.sd-drawer__welcome-icon{font-size:24px;line-height:1;flex-shrink:0}.sd-drawer__welcome-title{font-size:13px;font-weight:700;color:#003c6c;margin-bottom:4px}.sd-drawer__welcome-text{font-size:12px;color:var(--sd-text-secondary);line-height:1.5}.sd-drawer__subtitle{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.8px;color:var(--sd-text-muted);margin-bottom:12px}.sd-drawer__item{margin-bottom:8px}.sd-drawer__item-btn{width:100%;display:flex;align-items:center;gap:14px;padding:14px 16px;border:1.5px solid var(--sd-border);border-radius:12px;background:var(--sd-surface);cursor:pointer;text-align:left;font-family:var(--sd-font)}.sd-drawer__item-btn:hover{border-color:#003c6c;box-shadow:0 2px 8px #1565c01f}.sd-drawer__item-btn:hover .sd-drawer__item-title{color:#003c6c}.sd-drawer__item-btn:hover .sd-drawer__item-arrow{transform:translate(2px);color:#003c6c}.sd-drawer__item-icon{width:40px;height:40px;border-radius:10px;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#fff}.sd-drawer__item-icon--play{background:linear-gradient(135deg,#1565c0,#2196f3)}.sd-drawer__item-icon--guide{background:linear-gradient(135deg,#2e7d32,#43a047)}.sd-drawer__item-icon--chat{background:linear-gradient(135deg,#00695c,#00897b)}.sd-drawer__item-icon--mgmt{background:linear-gradient(135deg,#6a1b9a,#9c27b0)}.sd-drawer__item-icon--console{background:linear-gradient(135deg,#e65100,#ff7043)}.sd-drawer__item-icon--ticket{background:linear-gradient(135deg,#ad1457,#e91e63)}.sd-drawer__item-body{flex:1;display:flex;flex-direction:column;gap:3px}.sd-drawer__item-title{font-size:13px;font-weight:700;color:var(--sd-text-primary);transition:color .15s}.sd-drawer__item-desc{font-size:11.5px;color:var(--sd-text-secondary);line-height:1.4}.sd-drawer__item-arrow{font-size:20px;color:var(--sd-text-muted);transition:all .18s ease;font-weight:300;line-height:1}.sd-drawer__item-badge{font-size:10px;font-weight:700;background:#e8f5e9;color:#2e7d32;padding:3px 8px;border-radius:20px;border:1px solid #A5D6A7;white-space:nowrap;display:flex;align-items:center;gap:4px}.sd-drawer__item-badge:before{content:"";width:6px;height:6px;background:#4caf50;border-radius:50%;animation:sd-pulse 2s infinite}@keyframes sd-pulse{0%,to{opacity:1}50%{opacity:.4}}.cm-avatar{border-radius:50%;display:flex;align-items:center;justify-content:center;font-family:Plus Jakarta Sans,sans-serif;font-weight:700;color:#fff;flex-shrink:0;position:relative}.cm-avatar--sm{width:32px;height:32px;font-size:12px}.cm-status-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex-shrink:0}.cm-status-dot--green{background:#4caf50;box-shadow:0 0 0 2px #4caf5040}.cm-status-dot--red{background:#f44336;box-shadow:0 0 0 2px #f4433640}.cm-status-dot--orange{background:#ff9800}.cm-status-dot--gray{background:#9e9e9e}.cm-badge{display:inline-flex;align-items:center;justify-content:center;padding:2px 8px;border-radius:20px;font-family:Plus Jakarta Sans,sans-serif;font-size:10px;font-weight:800;letter-spacing:.4px;text-transform:uppercase;white-space:nowrap}.cm-badge--red{background:#ffebee;color:#c62828}.cm-badge--green{background:#e8f5e9;color:#2e7d32}.cm-badge--blue{background:#e3f2fd;color:#1565c0}.cm-badge--orange{background:#fff3e0;color:#e65100}.cm-badge--gray{background:#f5f5f5;color:#616161}.cm-badge--xs{padding:2px 6px;font-size:9px}.cm-tag{display:inline-flex;align-items:center;padding:2px 8px;border-radius:4px;font-size:10px;font-weight:600;background:#eef2f7;color:#37474f}.cm-tag--priority{background:#fff3e0;color:#e65100}.cm-btn{display:inline-flex;align-items:center;gap:5px;padding:7px 14px;border-radius:8px;border:none;font-family:Plus Jakarta Sans,sans-serif;font-size:12px;font-weight:600;cursor:pointer;transition:all .18s ease}.cm-btn--primary{background:#1565c0;color:#fff}.cm-btn--primary:hover{background:#0d47a1;box-shadow:0 3px 10px #1565c04d}.cm-btn--danger{background:#c62828;color:#fff}.cm-btn--danger:hover{background:#b71c1c}.cm-btn--outline,.cm-btn--ghost{background:transparent;color:#1565c0;border:1.5px solid #E0E7EF}.cm-btn--outline:hover,.cm-btn--ghost:hover{background:#e3f2fd;border-color:#2196f3}.cm-btn--sm{padding:5px 11px;font-size:11px}.cm-text--red{color:#c62828}.cm-text--green{color:#2e7d32}.cm-root{height:100vh;display:flex;flex-direction:column;font-family:Plus Jakarta Sans,sans-serif;background:#f0f4f8;overflow:hidden}.cm-topnav{display:flex;align-items:center;justify-content:space-between;padding:0 20px;height:52px;background:#1a2332;color:#fff;flex-shrink:0;gap:16px}.cm-topnav__left{display:flex;align-items:center;gap:12px;flex:1;min-width:0}.cm-topnav__brand{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:700;letter-spacing:-.2px;color:#fff;white-space:nowrap}.cm-topnav__brand svg{color:#2196f3}.cm-topnav__tabs{display:flex;gap:2px;margin-left:8px}.cm-topnav__tab{padding:6px 14px;border-radius:6px;font-size:13px;font-weight:500;color:#ffffffa6;background:transparent;border:none;cursor:pointer;transition:all .15s;font-family:Plus Jakarta Sans,sans-serif}.cm-topnav__tab:hover{color:#fff;background:#ffffff14}.cm-topnav__tab--active{color:#fff;background:#ffffff1f;font-weight:600}.cm-topnav__right{display:flex;align-items:center;gap:12px}.cm-topnav__search{display:flex;align-items:center;gap:8px;background:#ffffff1a;border:1px solid rgba(255,255,255,.15);border-radius:8px;padding:5px 12px;color:#ffffffb3}.cm-topnav__search input{background:transparent;border:none;outline:none;font-size:12px;color:#fff;font-family:Plus Jakarta Sans,sans-serif;width:180px}.cm-topnav__search input::placeholder{color:#ffffff73}.cm-topnav__user{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:500;color:#ffffffd9}.cm-toggle{display:flex;align-items:center;gap:6px;font-size:10px;font-weight:700;letter-spacing:.5px;color:#ffffffb3}.cm-toggle__switch{width:40px;height:22px;border-radius:11px;background:#37474f;border:none;cursor:pointer;position:relative;transition:background .25s}.cm-toggle__switch--on{background:#1976d2}.cm-toggle__knob{position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:transform .25s cubic-bezier(.34,1.56,.64,1)}.cm-toggle__switch--on .cm-toggle__knob{transform:translate(18px)}.cm-layout{flex:1;display:grid;grid-template-columns:260px 1fr 220px;gap:0;overflow:hidden;min-height:0}.cm-sidebar{background:#fff;border-right:1px solid #E0E7EF;display:flex;flex-direction:column;overflow:hidden}.cm-sidebar__header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 10px;border-bottom:1px solid #E0E7EF;flex-shrink:0}.cm-sidebar__label{font-size:10px;font-weight:800;letter-spacing:.8px;color:#5a6a7a;text-transform:uppercase}.cm-sidebar__count{font-size:12px;font-weight:500;color:#8a9bab;margin-top:2px}.cm-sidebar__list{flex:1;overflow-y:auto;padding:8px}.cm-sidebar__list::-webkit-scrollbar{width:4px}.cm-sidebar__list::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.cm-queue-item{padding:12px;border-radius:10px;border:1.5px solid #E0E7EF;margin-bottom:6px;background:#fff;transition:all .15s}.cm-queue-item:hover{border-color:#2196f3;background:#f8fbff}.cm-queue-item--vip{border-color:#ffb74d;background:linear-gradient(135deg,#fffbf0,#fff8e1)}.cm-queue-item__top{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}.cm-queue-item__name{font-size:13px;font-weight:700;color:#1a2332}.cm-queue-item__time{display:flex;align-items:center;gap:4px;font-size:12px;font-weight:600;color:#c62828;font-variant-numeric:tabular-nums}.cm-queue-item__vip-dot{width:7px;height:7px;border-radius:50%;background:#ff9800;animation:vip-pulse 1.5s infinite}.cm-queue-item__issue{font-size:11.5px;color:#5a6a7a;margin-bottom:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cm-queue-item__footer{display:flex;gap:4px;flex-wrap:wrap}@keyframes vip-pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.6;transform:scale(1.3)}}.cm-sidenav{border-top:1px solid #E0E7EF;padding:8px;flex-shrink:0}.cm-sidenav__item{width:100%;display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;border:none;background:transparent;cursor:pointer;font-size:13px;font-weight:500;color:#5a6a7a;font-family:Plus Jakarta Sans,sans-serif;transition:all .15s;text-align:left}.cm-sidenav__item:hover{background:#f0f4f8;color:#1a2332}.cm-sidenav__item--active{background:#ebf4ff;color:#1565c0;font-weight:700}.cm-sidenav__badge{margin-left:auto;background:#ffebee;color:#c62828;font-size:10px;font-weight:700;padding:1px 6px;border-radius:10px}.cm-main{display:flex;flex-direction:column;overflow:hidden;padding:16px;gap:14px}.cm-metrics-row{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;flex-shrink:0}.cm-metric-card{background:#fff;border:1px solid #E0E7EF;border-radius:12px;padding:16px;display:flex;align-items:flex-start;gap:12px;box-shadow:0 1px 4px #0000000a}.cm-metric-card__icon{width:38px;height:38px;border-radius:10px;background:#ebf4ff;display:flex;align-items:center;justify-content:center;color:#1565c0;flex-shrink:0}.cm-metric-card__body{display:flex;flex-direction:column;gap:2px}.cm-metric-card__label{font-size:10px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:#8a9bab}.cm-metric-card__value{font-size:24px;font-weight:800;color:#1a2332;line-height:1.1;letter-spacing:-.5px}.cm-metric-card__sub{font-size:11px;color:#8a9bab;display:flex;align-items:center;gap:4px}.cm-metric-card__trend{font-size:11px;font-weight:700}.cm-metric-card__trend.up{color:#2e7d32}.cm-metric-card__trend.down{color:#c62828}.cm-chats-section{flex:1;background:#fff;border-radius:14px;border:1px solid #E0E7EF;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 1px 4px #0000000a}.cm-chats-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid #E0E7EF;flex-shrink:0}.cm-chats-tabs{display:flex;gap:4px}.cm-chats-tab{display:flex;align-items:center;gap:6px;padding:6px 14px;border-radius:8px;border:none;font-size:13px;font-weight:500;color:#5a6a7a;background:transparent;cursor:pointer;font-family:Plus Jakarta Sans,sans-serif;transition:all .15s}.cm-chats-tab:hover{color:#1a2332;background:#f0f4f8}.cm-chats-tab--active{color:#1565c0;font-weight:700;position:relative}.cm-chats-tab--active:after{content:"";position:absolute;bottom:-12px;left:50%;transform:translate(-50%);width:calc(100% - 20px);height:2px;background:#1565c0;border-radius:2px 2px 0 0}.cm-chats-tab__count{background:#ebf4ff;color:#1565c0;font-size:10px;font-weight:700;padding:1px 6px;border-radius:10px}.cm-chats-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;padding:14px;overflow-y:auto;flex:1}.cm-chats-grid::-webkit-scrollbar{width:4px}.cm-chats-grid::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.cm-chat-card{border:1.5px solid #E0E7EF;border-radius:12px;padding:14px;background:#fff;display:flex;flex-direction:column;gap:10px;transition:all .18s;position:relative;overflow:hidden}.cm-chat-card:hover{border-color:#2196f3;box-shadow:0 4px 16px #1565c01a}.cm-chat-card--stalled{border-color:#ffcdd2;background:linear-gradient(135deg,#fff8f8,#ffebee)}.cm-chat-card__priority-bar{position:absolute;top:0;left:0;right:0;background:#c62828;color:#fff;font-size:9px;font-weight:800;letter-spacing:.8px;text-align:center;padding:3px}.cm-chat-card__header{display:flex;align-items:flex-start;justify-content:space-between;margin-top:4px}.cm-chat-card__operator{display:flex;align-items:center;gap:8px}.cm-chat-card__op-name{font-size:13px;font-weight:700;color:#1a2332;display:block;line-height:1.2}.cm-chat-card__op-status{display:flex;align-items:center;gap:4px;font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.4px}.cm-chat-card__elapsed{font-size:12px;font-weight:600;color:#8a9bab;font-variant-numeric:tabular-nums}.cm-chat-card__customer{display:flex;align-items:center;gap:5px;font-size:12px;font-weight:600;color:#37474f;background:#f8fafc;padding:4px 8px;border-radius:6px;width:fit-content}.cm-chat-card__msg{font-size:12px;color:#5a6a7a;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.cm-chat-card__footer{display:flex;align-items:center;justify-content:space-between;margin-top:auto}.cm-typing{font-size:11px;color:#8a9bab;font-style:italic;animation:cm-pulse 1.5s infinite}.cm-alert-tag{font-size:10px;font-weight:700;color:#c62828;display:flex;align-items:center;gap:3px}@keyframes cm-pulse{0%,to{opacity:1}50%{opacity:.5}}.cm-right-panel{background:#fff;border-left:1px solid #E0E7EF;display:flex;flex-direction:column;overflow:hidden;padding:16px;gap:12px}.cm-right-panel__header{display:flex;align-items:flex-start;justify-content:space-between;flex-shrink:0}.cm-right-panel__title{font-size:10px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;color:#1a2332}.cm-right-panel__sub{display:flex;align-items:center;gap:5px;font-size:10px;color:#8a9bab;margin-top:3px;font-weight:600}.cm-operator-list{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:10px}.cm-operator-list::-webkit-scrollbar{width:3px}.cm-operator-list::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.cm-operator-row{display:flex;align-items:center;gap:10px}.cm-operator-row__info{flex:1;min-width:0}.cm-operator-row__top{display:flex;align-items:center;justify-content:space-between;margin-bottom:5px}.cm-operator-row__name{font-size:12px;font-weight:600;color:#1a2332}.cm-operator-row__count{font-size:11px;font-weight:600;color:#8a9bab}.cm-loadbar{height:5px;background:#eef2f7;border-radius:3px;overflow:hidden}.cm-loadbar__fill{height:100%;border-radius:3px;transition:width .4s ease}.cm-loadbar__fill--normal{background:linear-gradient(90deg,#1565c0,#2196f3)}.cm-loadbar__fill--high{background:linear-gradient(90deg,#e65100,#ff9800)}.cm-loadbar__fill--full{background:linear-gradient(90deg,#c62828,#f44336)}.cm-manage-capacity-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:7px;padding:10px;border:1.5px solid #E0E7EF;border-radius:10px;background:#f8fafc;font-family:Plus Jakarta Sans,sans-serif;font-size:12px;font-weight:600;color:#37474f;cursor:pointer;transition:all .15s;flex-shrink:0}.cm-manage-capacity-btn:hover{background:#ebf4ff;border-color:#2196f3;color:#1565c0}.cm-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#1a233299;display:flex;align-items:center;justify-content:center;z-index:9999;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.cm-modal{background:#fff;border-radius:16px;width:500px;max-height:80vh;display:flex;flex-direction:column;box-shadow:0 20px 60px #00000040;animation:modal-in .2s ease}.cm-modal__header{display:flex;align-items:flex-start;justify-content:space-between;padding:18px 20px 14px;border-bottom:1px solid #E0E7EF}.cm-modal__header h4{font-size:16px;font-weight:700;color:#1a2332}.cm-modal__meta{font-size:12px;color:#8a9bab;margin-top:2px;display:block}.cm-modal__chat{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:12px}.cm-modal__msg{display:flex;flex-direction:column}.cm-modal__msg--operator{align-items:flex-end}.cm-modal__msg--customer{align-items:flex-start}.cm-modal__bubble{max-width:80%;padding:10px 14px;border-radius:12px;font-size:13px;line-height:1.5}.cm-modal__bubble--customer{background:#f0f4f8;color:#1a2332;border-radius:4px 12px 12px}.cm-modal__bubble--operator{background:#1565c0;color:#fff;border-radius:12px 4px 12px 12px}.cm-modal__time{font-size:10px;color:#8a9bab;margin-top:3px}.cm-modal__readonly{padding:10px 20px;border-top:1px solid #E0E7EF;display:flex;align-items:center;gap:6px;font-size:11px;color:#8a9bab;font-style:italic;background:#f8fafc;border-radius:0 0 16px 16px}.oc-root{height:100vh;display:flex;flex-direction:column;font-family:Plus Jakarta Sans,sans-serif;background:#f8fafc;overflow:hidden}.oc-topnav{display:flex;align-items:center;justify-content:space-between;padding:0 20px;height:52px;background:#fff;border-bottom:1px solid #E0E7EF;flex-shrink:0;box-shadow:0 1px 4px #0000000f}.oc-topnav__left{display:flex;align-items:center;gap:12px}.oc-topnav__brand{display:flex;align-items:center;gap:8px;font-size:15px;font-weight:800;color:#1a2332;letter-spacing:-.3px}.oc-topnav__brand svg{color:#1565c0}.oc-topnav__status{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:500;color:#2e7d32;background:#e8f5e9;padding:4px 10px;border-radius:20px;border:1px solid #A5D6A7}.oc-topnav__right{display:flex;align-items:center;gap:12px}.oc-topnav__user{display:flex;align-items:center;gap:10px}.oc-topnav__user-name{font-size:13px;font-weight:700;color:#1a2332;text-align:right;line-height:1.2}.oc-topnav__user-role{font-size:9px;font-weight:700;letter-spacing:.6px;color:#8a9bab;text-align:right}.oc-layout{flex:1;display:grid;grid-template-columns:260px 1fr 260px;overflow:hidden;min-height:0}.oc-sidebar{background:#fff;border-right:1px solid #E0E7EF;display:flex;flex-direction:column;overflow:hidden}.oc-sidebar__header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 10px;border-bottom:1px solid #E0E7EF;flex-shrink:0}.oc-sidebar__title{font-size:13px;font-weight:700;color:#1a2332}.oc-sidebar__search{display:flex;align-items:center;gap:8px;margin:10px 12px;padding:8px 12px;background:#f0f4f8;border-radius:10px;color:#8a9bab;flex-shrink:0}.oc-sidebar__search input{background:transparent;border:none;outline:none;font-size:12px;color:#1a2332;font-family:Plus Jakarta Sans,sans-serif;flex:1}.oc-sidebar__search input::placeholder{color:#8a9bab}.oc-chat-list{flex:1;overflow-y:auto;padding:4px 8px}.oc-chat-list::-webkit-scrollbar{width:4px}.oc-chat-list::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.oc-chat-item{width:100%;display:flex;align-items:center;gap:10px;padding:10px;border-radius:10px;border:1.5px solid transparent;background:transparent;cursor:pointer;text-align:left;transition:all .15s;font-family:Plus Jakarta Sans,sans-serif;position:relative;margin-bottom:2px}.oc-chat-item:hover{background:#f8fafc}.oc-chat-item--active{background:#ebf4ff;border-color:#bbdefb}.oc-chat-item__dot{position:absolute;bottom:2px;right:2px;width:8px;height:8px;border-radius:50%;border:2px solid #fff}.oc-chat-item__body{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.oc-chat-item__row{display:flex;align-items:center;justify-content:space-between;gap:4px}.oc-chat-item__name{font-size:13px;font-weight:700;color:#1a2332;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.oc-chat-item__time{font-size:10px;color:#8a9bab;white-space:nowrap;flex-shrink:0}.oc-chat-item__msg{font-size:11.5px;color:#5a6a7a;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;min-width:0}.oc-unread-dot{width:8px;height:8px;border-radius:50%;background:#1976d2;flex-shrink:0}.oc-full-history-btn{display:flex;align-items:center;justify-content:center;gap:7px;padding:12px;border:none;border-top:1px solid #E0E7EF;background:#f8fafc;font-family:Plus Jakarta Sans,sans-serif;font-size:12px;font-weight:600;color:#5a6a7a;cursor:pointer;transition:all .15s;flex-shrink:0}.oc-full-history-btn:hover{background:#ebf4ff;color:#1565c0}.oc-main{display:flex;flex-direction:column;overflow:hidden;background:#f8fafc;border-right:1px solid #E0E7EF}.oc-chat-header{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;background:#fff;border-bottom:1px solid #E0E7EF;flex-shrink:0}.oc-chat-header__name{font-size:16px;font-weight:800;color:#1a2332;letter-spacing:-.3px}.oc-chat-header__meta{display:flex;align-items:center;gap:6px;font-size:11px;font-weight:600;color:#5a6a7a;text-transform:uppercase;letter-spacing:.3px;margin-top:2px}.oc-chat-header__actions{display:flex;align-items:center;gap:8px}.oc-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:14px}.oc-messages::-webkit-scrollbar{width:4px}.oc-messages::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.oc-messages__date{text-align:center;font-size:10px;font-weight:700;letter-spacing:.8px;color:#8a9bab;text-transform:uppercase;padding:6px 14px;background:#eef2f7;border-radius:20px;align-self:center}.oc-msg{display:flex;align-items:flex-end;gap:8px;animation:msg-in .2s ease}.oc-msg--operator{flex-direction:row-reverse}.oc-msg__body{display:flex;flex-direction:column;max-width:70%}.oc-msg__bubble{padding:11px 15px;border-radius:16px;font-size:13.5px;line-height:1.55}.oc-msg__bubble--customer{background:#fff;color:#1a2332;border-radius:4px 16px 16px;box-shadow:0 1px 4px #0000000f;border:1px solid #E0E7EF}.oc-msg__bubble--operator{background:linear-gradient(135deg,#1565c0,#1976d2);color:#fff;border-radius:16px 4px 16px 16px;box-shadow:0 2px 8px #1565c040}.oc-msg__time{font-size:10px;color:#8a9bab;margin-top:4px;padding:0 4px}.oc-msg--operator .oc-msg__time{text-align:right}@keyframes msg-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.oc-typing-indicator{display:flex;align-items:center;gap:4px;padding:12px 16px;background:#fff;border-radius:4px 16px 16px;border:1px solid #E0E7EF}.oc-typing-indicator span{width:7px;height:7px;border-radius:50%;background:#cbd5e0;display:block;animation:typing-dot 1.2s infinite}.oc-quick-replies{display:flex;gap:6px;padding:10px 16px;border-top:1px solid #E0E7EF;background:#fff;overflow-x:auto;flex-shrink:0}.oc-quick-replies::-webkit-scrollbar{height:3px}.oc-quick-replies::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.oc-quick-reply-btn{flex-shrink:0;padding:5px 12px;border-radius:20px;border:1.5px solid #E0E7EF;background:#f8fafc;font-family:Plus Jakarta Sans,sans-serif;font-size:11px;font-weight:600;color:#37474f;cursor:pointer;transition:all .15s;white-space:nowrap}.oc-quick-reply-btn:hover{border-color:#2196f3;background:#ebf4ff;color:#1565c0}.oc-input-area{background:#fff;border-top:1px solid #E0E7EF;padding:12px 16px;flex-shrink:0}.oc-input{width:100%;border:1.5px solid #E0E7EF;border-radius:10px;padding:10px 14px;font-family:Plus Jakarta Sans,sans-serif;font-size:13px;color:#1a2332;background:#f8fafc;resize:none;outline:none;transition:border-color .15s}.oc-input:focus{border-color:#2196f3;background:#fff}.oc-input::placeholder{color:#8a9bab}.oc-input-footer{display:flex;align-items:center;justify-content:space-between;margin-top:8px}.oc-input-actions{display:flex;align-items:center;gap:2px;color:#8a9bab}.oc-right-panel{background:#fff;border-left:1px solid #E0E7EF;overflow-y:auto;padding:0}.oc-right-panel::-webkit-scrollbar{width:4px}.oc-right-panel::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.oc-customer-profile{display:flex;flex-direction:column;align-items:center;padding:24px 16px 16px;border-bottom:1px solid #E0E7EF;background:linear-gradient(180deg,#f8fafc,#fff)}.oc-customer-profile__avatar{margin-bottom:12px;border:3px solid #fff;box-shadow:0 4px 16px #0000001f}.oc-customer-profile__name{font-size:16px;font-weight:800;color:#1a2332;letter-spacing:-.3px;text-align:center}.oc-customer-profile__badge{display:inline-block;margin-top:5px;padding:2px 10px;font-size:9px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;background:linear-gradient(135deg,#1565c0,#2196f3);color:#fff;border-radius:20px}.oc-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:1px;border-bottom:1px solid #E0E7EF;background:#e0e7ef}.oc-info-grid__item{background:#fff;padding:12px 14px;display:flex;flex-direction:column;gap:3px}.oc-info-grid__label{font-size:9px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:#8a9bab}.oc-info-grid__value{font-size:12px;font-weight:600;color:#1a2332}.oc-section-label{font-size:9px;font-weight:800;letter-spacing:.8px;text-transform:uppercase;color:#8a9bab;margin-bottom:8px}.oc-section-header{display:flex;align-items:center;justify-content:space-between}.oc-see-all{font-size:10px;font-weight:700;color:#1565c0;background:none;border:none;cursor:pointer;font-family:Plus Jakarta Sans,sans-serif}.oc-see-all:hover{text-decoration:underline}.oc-device-section{padding:14px 16px;border-bottom:1px solid #E0E7EF}.oc-device-item{display:flex;align-items:center;gap:8px;font-size:12px;color:#37474f;margin-bottom:6px;background:#f8fafc;padding:6px 10px;border-radius:7px}.oc-device-item svg{color:#8a9bab;flex-shrink:0}.oc-history-section{padding:14px 16px;border-bottom:1px solid #E0E7EF}.oc-history-item{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;background:#f8fafc;border:1px solid #E0E7EF;border-radius:9px;margin-bottom:6px;transition:all .15s}.oc-history-item:hover{border-color:#2196f3}.oc-history-item__title{font-size:12px;font-weight:700;color:#1a2332}.oc-history-item__meta{font-size:10px;color:#8a9bab;margin-top:2px}.oc-note-section{padding:14px 16px}.oc-note-input{width:100%;border:1.5px solid #E0E7EF;border-radius:10px;padding:10px 12px;font-family:Plus Jakarta Sans,sans-serif;font-size:12px;color:#1a2332;background:#f8fafc;resize:none;outline:none;transition:border-color .15s;margin-bottom:10px;display:block}.oc-note-input:focus{border-color:#2196f3;background:#fff}.oc-note-input::placeholder{color:#8a9bab}.oc-save-note-btn{width:100%;padding:10px;border-radius:10px;border:none;background:#1a2332;color:#fff;font-family:Plus Jakarta Sans,sans-serif;font-size:12px;font-weight:700;cursor:pointer;transition:all .18s}.oc-save-note-btn:hover:not(:disabled){background:#1565c0;box-shadow:0 4px 12px #1565c04d}.oc-save-note-btn:disabled{opacity:.5;cursor:not-allowed}.oc-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#1a233299;display:flex;align-items:center;justify-content:center;z-index:9999;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.oc-modal{background:#fff;border-radius:16px;width:380px;padding:24px;box-shadow:0 20px 60px #00000040;animation:modal-in .2s ease}.oc-modal h4{font-size:17px;font-weight:800;color:#1a2332;margin-bottom:6px}.oc-modal p{font-size:13px;color:#5a6a7a;margin-bottom:16px}.oc-resolve-options{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:20px}.oc-resolve-option{display:flex;align-items:center;gap:8px;padding:10px 12px;border:1.5px solid #E0E7EF;border-radius:10px;cursor:pointer;font-size:12px;font-weight:600;color:#37474f;transition:all .15s}.oc-resolve-option input[type=radio]{accent-color:#1565C0}.oc-resolve-option--selected{border-color:#1565c0;background:#ebf4ff;color:#1565c0}.oc-resolve-option:hover:not(.oc-resolve-option--selected){border-color:#bbdefb;background:#f8fafc}.oc-modal-footer{display:flex;gap:8px;justify-content:flex-end}@keyframes modal-in{0%{opacity:0;transform:scale(.96) translateY(-8px)}to{opacity:1;transform:scale(1) translateY(0)}}.ccw-root{position:fixed;bottom:24px;right:24px;width:360px;max-height:520px;display:flex;flex-direction:column;background:#fff;border-radius:18px;box-shadow:0 12px 48px #0003,0 4px 16px #1565c026;z-index:9998;font-family:Plus Jakarta Sans,sans-serif;animation:widget-in .3s cubic-bezier(.34,1.56,.64,1);overflow:hidden}@keyframes widget-in{0%{opacity:0;transform:scale(.85) translateY(20px);transform-origin:bottom right}to{opacity:1;transform:scale(1) translateY(0)}}.ccw-fab{position:fixed;bottom:24px;right:24px;width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,#1565c0,#1976d2);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 6px 24px #1565c066;z-index:9998;transition:all .2s ease;position:relative}.ccw-fab:hover{transform:scale(1.08);box-shadow:0 8px 30px #1565c080}.ccw-fab__badge{position:absolute;top:4px;right:4px;width:12px;height:12px;background:#f44336;border-radius:50%;border:2px solid #fff;animation:badge-pulse 2s infinite}@keyframes badge-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.2)}}.ccw-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;background:linear-gradient(135deg,#1565c0,#1976d2);flex-shrink:0}.ccw-header__left{display:flex;align-items:center;gap:10px}.ccw-header__name{font-size:14px;font-weight:700;color:#fff}.ccw-header__sub{font-size:11px;color:#ffffffbf;margin-top:1px}.ccw-header__actions{display:flex;align-items:center;gap:2px}.ccw-agent-avatar{width:36px;height:36px;border-radius:50%;background:#fff3;display:flex;align-items:center;justify-content:center;color:#fff;border:2px solid rgba(255,255,255,.3)}.ccw-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;background:#f8fafc}.ccw-messages::-webkit-scrollbar{width:3px}.ccw-messages::-webkit-scrollbar-thumb{background:#cbd5e0;border-radius:4px}.ccw-msg{display:flex;align-items:flex-end;gap:8px;animation:msg-in .2s ease}.ccw-msg--user{flex-direction:row-reverse}.ccw-msg__agent-avatar{width:28px;height:28px;border-radius:50%;background:#ebf4ff;display:flex;align-items:center;justify-content:center;color:#1565c0;flex-shrink:0;border:1px solid #BBDEFB}.ccw-msg__body{display:flex;flex-direction:column;max-width:78%;gap:3px}.ccw-msg__bubble{padding:9px 13px;border-radius:14px;font-size:13px;line-height:1.5}.ccw-msg__bubble--agent{background:#fff;color:#1a2332;border-radius:4px 14px 14px;box-shadow:0 1px 4px #00000012;border:1px solid #E0E7EF}.ccw-msg__bubble--user{background:linear-gradient(135deg,#1565c0,#1976d2);color:#fff;border-radius:14px 4px 14px 14px}.ccw-msg__meta{font-size:10px;color:#8a9bab;padding:0 2px}.ccw-msg--user .ccw-msg__meta{text-align:right}@keyframes msg-in{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}.ccw-waiting{display:flex;align-items:center;gap:8px;font-size:11px;color:#8a9bab;font-style:italic;padding:4px 0;animation:ccw-pulse 1.5s infinite}.ccw-waiting__dot{width:6px;height:6px;border-radius:50%;background:#8a9bab;flex-shrink:0}@keyframes ccw-pulse{0%,to{opacity:1}50%{opacity:.5}}.oc-typing-indicator{display:flex;align-items:center;gap:4px;padding:10px 14px;background:#fff;border-radius:4px 14px 14px;border:1px solid #E0E7EF}.oc-typing-indicator span{width:6px;height:6px;border-radius:50%;background:#cbd5e0;display:block;animation:typing-dot 1.2s infinite}.oc-typing-indicator span:nth-child(2){animation-delay:.2s}.oc-typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing-dot{0%,80%,to{transform:scale(1);opacity:.5}40%{transform:scale(1.4);opacity:1}}.ccw-input-area{border-top:1px solid #E0E7EF;background:#fff;flex-shrink:0}.ccw-input-row{display:flex;align-items:center;padding:10px 12px;gap:6px}.ccw-input{flex:1;border:none;outline:none;font-family:Plus Jakarta Sans,sans-serif;font-size:13px;color:#1a2332;background:transparent;padding:4px}.ccw-input::placeholder{color:#8a9bab}.ccw-send-btn{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,#1565c0,#1976d2);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .18s;flex-shrink:0}.ccw-send-btn:hover:not(:disabled){transform:scale(1.1);box-shadow:0 3px 10px #1565c066}.ccw-send-btn:disabled{opacity:.5;cursor:not-allowed}.ccw-powered{text-align:center;font-size:10px;color:#c4cacd;padding:6px;border-top:1px solid #F0F4F8}